Weltman Home Services Reviews

The laundry sink drain in our basement was clogged & since I had seen a Weltman truck in our neighborhood (New Providence, NJ) I phoned for a quote but was told a $49 charge would be incurred when the rep came and assessed the job. When he came several hours later he agreed it was the line from the laundry sink to the main drain and quoted $285 plus tax. I told him I thought that price was very steep (since I'd seen competitor ads for $99) and asked if there were a discount (senior, veteran etc). He said NO but could waive the $49 house call charge ? and showed me an Ipad with Weltman's charges for drain cleaning ( which displayed a price above $500 for a laundry sink but he said he would use the $285 charge shown for a vanity sink ? At this point I reluctantly agreed since it would have cost $49 to decline and have him leave. He used a hand held electric snake and was able to clear the clog. I asked about a warranty and when he asked for how long I suggested 60 days to which he replied he could do 30 days. Yesterday, 38 DAYS LATER, the drain clogged again so I phoned Weltman and explained that we are 8 days beyond the 30 day warranty the rep gave and asked for them to re do the job at no cost since it happened so soon and just my wife and I reside in the house and don't run the clothes washer very often. I was treated as though it was my original request ($49 plus whatever the rep would want after coming) so I asked the woman if I could speak with a mgr but she said he wasn't there. I asked if she would have him call me and she said she would E Mail him and request that he call me. Within minutes, the same woman called me back and said her mgr said 30 days was the policy. She asked if I wanted a rep to come out. I said I would get back to her after I thought about it. I then phoned a well known competitor and asked for a quotes since they advertise "Any drain cleaned for $99". On the phone they said $99, came two hours later and used a large machine on wheels (vs the small hand held tool Weltman used). This man ran that snake 75 feet out into the line that goes to the street (vs 20 feet the Weltman tech told me he did). Not only did this new company honor their $99 advertised price but applied a 5% Senior discount without being asked AND warranties the job for a FULL YEAR during which they will come again AT NO Charge one time. Weltman charged us THREE TIMES as much and obviously didn't do the job properly and then wanted $49 to return (plus probably another $285 to do it again). PS: Before writing this, I phoned Weltman today to tell them of my displeasure as well as the fact that I had to spend an additional $99 to do the job after paying them THREE TIMES that much just 38 days prior (during which we may have used the clothes washer a half dozen times). The man I spoke with today offered nothing but said he would make his manager aware and took my name and phone.